Safety & Risk Awareness
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Our guest services team is always happy to hear your feedback and is here to answer any questions you may have. Whether you’re looking for more information about our activities, events, or any other inquiries, we are committed to providing the support you need. To help us respond efficiently, please email our Guest Services team at guestservices@mountsima.com with your questions or comments. While response times can vary, we typically reply within 48-72 hours, and we appreciate your patience as we work to assist you. Your experience is important to us, and we look forward to hearing from you!
Store your gear at the hill!
Seasonal Locker Rental – $120
Lockers are available for season pass holders ONLY to securely store their equipment right at the base! No more wet gear in your car. Lockers size 72″x18″x18″. Access is limited to public opening hours.
Rental available December – May.
Want to renew your locker rental?
Contact Us
867-667-7547
Current Snow Conditions & Snow Line
867-668-4557
- Hours of Operations
- Guest Services
- Snow School
- Rental Shop
- Ski Patrol
- Emergencies (867-689-6056)
- Patrol Office/Room
- Operations & Maintenance
- Administration
- Office Manager
- General Manager
- Food & Beverage
- Pre-Season & Events Coordinator
General inquiries
info@mountsima.com
Guest Services
guestservices@mountsima.com
Snow School
snowschool@mountsima.com
Rental Shop
rentalshop@mountsima.com
Administration
officemanager@mountsima.com
General Manager
gm@mountsima.com
Marketing Coordinator
marketing@mountsima.com
Outdoor Operations
operations@mountsima.com
Pro Patrol
propatrol@mountsima.com
Clean air at Mt Sima
For the enjoyment of everyone visiting and supporting Mount Sima, smoking of any kind (tobacco, cannabis, e-cigarettes and vaporizers) is prohibited in the following areas.
- Riding the chairlift or handle tow
- Lift lines
- Ski runs
- Bike trails
- Base area
- Lounge deck
- Chairlift offload area
Tobacco products ONLY are permitted at designated smokers’ areas at the base.
It is illegal to smoke CANNABIS on Mount Sima’s property.
Thank you for your cooperation and consideration of others.
Enjoy FREE Wifi
Take some photos at Mount Sima’s most breathtaking spots and share them thanks to free Wi-F. Nature this beautiful deserves to be shared.
Available at the main lodge only.
Tag us @mountsima and you may be featured on our socials!
Lost & Found
Found in the main lodge
We do not accept any responsibility for lost items. As a user courtesy, Mount Sima attempts to safeguard all items we find on the property. Items are kept for 14 days and then discarded for public health and safety. Any loose Credit/Debit or ID cards are kept for 24 hours before being destroyed. Passports will be kept for one week.
FAQs
What is the emergency numbers in the Yukon?
Call 911 when there is:
- a life-threatening emergency or medical situation;
- a crime in progress;
- a fire;
- a serious accident; or
- an exposure to, inhalation of or swallowing of a poisonous substance.
Yukon has basic 911 service throughout the territory. 911 will connect you to the RCMP, fire department or emergency medical services (EMS).
You will be asked “Which community are you calling from?” and “Do you need police, fire or EMS?”
If you need Fire or EMS, your call will be forwarded to a secondary call taker for dispatch. Volunteer fire departments may not answer all calls. If that happens, call 911 again and ask the call taker to try the next closest department.
Answer all the questions to help first responders get to you. Don’t hang up until you are told to. EMS dispatchers might provide pre-arrival medical care by telephone instruction.
Do you have lockers?
Yes, we do! Lockers are located in the cafeteria, next to the bathrooms. Please bring coins
Can I park overnight?
There is no overnight parking in our parking lot. If you would like to park overnight near the mountain, please park down the road.
Is there an ATM onsite?
There is no ATM onsite. The closest one is located at the McCrae Petro-Canada Gas Station on the Alaska Highway.
Do you have a lost & found?
Yes! Any loose Credit/Debit or ID cards are kept for 24hrs and passports will be kept for one week at Guest Services.
For larger items, there are two bins that get rotated weekly. The first bin is located in the cafeteria; this one contains the newer added items. The second bin is located outside to the right of the main entrance to the chalet.
Mt. Sima attempts to safeguard all items we find on the property. Items are kept for 14 days and then discarded for public health and safety.
Do you offer Gift Certificates?
We offer gift certificates or vouchers for physical products or services (no food or beverage). They are only valid for the season they are purchased in and cannot be carried over to the following season. Please come to Guest Services to acquire a gift certificate or voucher.
Gift certificates cannot be exchanged for cash. We are not responsible if a gift certificate is stolen, lost, destroyed, or used without permission and we won’t be able to provide any replacement in these circumstances.
The Local Gift Card can be purchased online and used for food and beverage purchases as well as physical products or services.
Is there a shuttle from Whitehorse to Mt. Sima?
Currently, there are no shuttle services from Whitehorse to Mt. Sima. You will need to travel by car which you can rent or take a taxi.
What’s the refund policy?
You can find all our refund policies here https://mountsima.com/policies-information/
My email or password are invalid on the webstore but I have an account. What do I do?
If you can’t retrieve your password by clicking the “forgot password” link, you’ll need to create a new profile with the same email address.
Is there a family or student discount on lift tickets?
No, the family and student discount is only provided on season passes.
What happens if my day ticket falls off?
If proof of purchase is provided, you’ll receive another ticket free of charge. If no proof of purchase is provided, you’ll need to purchase another ticket.
I forgot my season pass at home, can I still ski?
Yes, your season pass comes with one complimentary lift ticket. Each lift ticket afterward is $10.50.