Policies & Information

Booking & Refund Policies

Mt. Sima will refund a Season Pass in the event of:

  • Injury or Illness preventing participation in the sport. Support documentation from a physician must accompany the request.
  • A job transfer by immediate employer at time of pass purchase, necessitating a change of residence outside a reasonably accessible radius of the ski area. Support documentation from an employer must accompany the request.

Other than the conditions listed above, your Season Pass is non-refundable and non-transferable.

A fee of $20 applies to replace lost season pass cards.

Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

Refunds will be processed according to the following schedule:

September 2nd up to October 31st 100% less a $30 (plus tax) administrative fee
November 1st to November 30th50% less a $30 (plus tax) administrative fee
December 1st to December 15th25% less a $30 (plus tax) administrative fee

  • Spring Passes are refundable up to 1 week after effective date, minus a $25.00 + GST administration fee. After the first week there will be NO REFUNDS.
  • After effective date and up until 3 weeks, a credit may be requested only for serious injury or a major medical condition. Credit requests for medical reasons must be supported by a doctor’s certificate.
  • A fee of $20 applies to replace lost season pass cards.
  • Due to the high number of “forgotten” season passes and the cost of lift tickets, you will be charged a fee of $10 for a lift pass.

There are NO REFUNDS on lift tickets or punch passes.

  • With more than 72hr notice, we can make changes to your ticket (date, time or keep on file as a credit).
  • Within 72hrs of the time of your ticket, no changes can be made.
  • Should you give/sell your ticket to someone, please email Guest Services with new information at least 24hrs in advance or bring proof of exchange to confirm at the ticket window.
  • If your name isn’t on the ticket, the person who purchased it must be with you.
  • Paragliders will be able to make changes to their ticket at any time should the weather not be safe to fly. Please notify us as soon as possible should you need changes.

Certain exceptions apply:

If the lift is shut down due to mechanical circumstances such as (but not limited to):

    • fire
    • vandalism
    • labor disputes
    • mechanical failures (excluding power failures)

before or within the first 30 minutes of ticket start time, a credit in the amount of the lift ticket will be put towards purchaser’s account. A notice of closure email will be sent out to those with pre-purchased lift tickets. Email Guest Services to use your credit.

Lift Tickets that fall off:

  • If your day ticket falls off, you will require a proof of purchase to obtain a replacement. You are responsible for your ticket after purchase.

No refunds for closures or operational holds due to inclement weather changes during operational hours. Weather is out of our control and can change rapidly on the mountain. Your safety is our priority and our staff will keep you informed as the situation progresses as best as possible and will re-open as soon as it is safe to do so.

General Policies

  • No refund, credit or make up day will be provided for purchasing the wrong product for any reason.
  • No refund, credit or make up day will be provided for participants who elect to miss camps/group lessons for any reason.
  • If Mount Sima is open, scheduled lesson and camp programming will go ahead. If the hill is closed due to cold weather, all lesson participants will be notified via email the morning of the lesson or camp.

Private Lessons & Discovery Packages

  • If you need to reschedule or cancel your lesson:
    • With more than 24hrs notice –  lessons can be rescheduled to another date. No refunds or credits will be provided.
    • Within 24hrs before the start of lesson – 100% non-refundable. 
      • Exception: If you need to reschedule your lesson due to illness or injury a 10% fee will apply to the rescheduling
  • Should Mt. Sima cancel a lesson for any reason (including weather, see cold weather policy below), we will make every effort to reschedule the lesson. If you are not able to attend the alternative dates, we will try to reschedule you to another group lesson or camp later in the year. If rescheduling is not possible a prorated credit for the value of the missed lessons will be applied to the purchaser’s account. No refunds will be provided.

Camps, Group Lesson, & Specialty Programs

  • If you need to reschedule or cancel a camp or group lesson:
    • Cancel 14 days prior to camp start date – Full refund, less 10% processing fee
    • Cancel within 14 days of camp start date – 70% refundable.
      • If you need to reschedule your lesson or camp due to illness or injury a 5% fee will apply to the rescheduling, unless a doctor’s note is provided. No refunds will be provided.
  • Should Mt. Sima cancel a camp or group lesson, we will do our best to provide alternative lesson dates. If rescheduling is not possible a prorated credit for the value of the missed lessons will be applied to the purchaser’s account.

Schools on Snow Program

  • School bookings are reserved for the number of student lessons and rentals that have been confirmed with the Snow School Manager. If these numbers change, Mt Sima might not be able to accommodate your group. If you choose to cancel your visit because of this, our cancellation policy still applies (see below). 
  • Changes to your booking must be approved by the Snow School manager. 
  • If a school cancels their visit:
    • More than 2 weeks in advance – 100% refundable
    • Less than 2 weeks before  – 50% refundable
    • Less than 24hrs before – 100% non-refundable.

An invoice will be emailed to schools after their visit is complete. Schools will be charged as follows:

  • Rentals: Schools will be charged (at a minimum) based on the number of students who requested rentals (rental gear is prepared the day before). Changes must be communicated 72 hours or more in advance.
  • Lessons and lift tickets: Schools will be charged based on the number of students who are present on the day of the visit. 

Sima Explorer Summer Camps

  • Cancel more than 2 weeks prior to the start of camp – Full refund, minus processing fee (10% of payment)
  • Cancel between 2 weeks and 24hrs before the start date of camp – 50% refundable.
  • Cancel less than 24hrs before the start of camp – 100% non-refundable.

All bike nights are weather dependent.

If the lift is closed due to weather conditions:
  • Wednesdays: before or within 1.5 hours of ticket start time, a credit will be added to the purchaser’s account. 
  • Saturdays: before or within 3 hours of ticket start time, a credit will be added to the purchaser’s account.
A notice of closure email will be sent out to those with pre-purchased lift tickets. Email guestservices@mountsima.com to use the credit for another bike session.  
 
For information on all other lift ticket cancellations and refunds please see the section above titled Lift Tickets & Punch Passes .
 

Electric Bike Policy

Class 1 and 2 Electric Bikes are permitted but Class 3 Electric Bikes are not allowed.

Pre-Booking Cancellation Policy for Groups

Group Bookings cancelled 48 hours or more prior to the booking date will not be charged. Group bookings cancelled within 48 hours of the booking date will be charged $25 for every five clients in the booking.

Damage Protection

Damage protection ($5) covers damage to rental equipment that can be repaired through regular maintenance. This includes base scratches, p-tex repairs, minor edge repairs, and damage to the topsheet. If the rental equipment is destroyed, or the cost of repair exceeds the retail cost of the equipment, this will not be covered by the damage protection fee and additional fees will apply.

Repair Shop Rates

Labour: $12 per 10 minutes

Repairs:

  • Minor topsheet damage: $25 – $50
  • Minor P-tex base repairs: $25 – $50

Additional Services:

  • Wax only: $35
  • Sharpening only: $30

Prices will vary according to the degree of damage. Taxes not included.

Penalties for Damage and not Returning Equipment

The rental client is responsible for any damage to the rental equipment beyond the damage protection coverage. The fee will be determined based on each case. The client will replace at full retail value any rental equipment not returned by the agreed date.

Mountain Safety Policies

-30 or below

The hill will be closed. In the event of a closure in the middle of an operational day, day pass holders will receive a credit for a future day pass.

-25 to -30

An operational decision will be made based on mitigating or exacerbating factors. This decision will be published on our website, our Facebook page and on our snowphone (8676677547). In the event of a closure in the middle of an operational day, day pass holders will receive a credit for a future day pass.

Please Note

Outside of these specific circumstances The Friends of Mount Sima Society and the Mount Sima management reserves the right to close based on exceptional environmental factors (high winds, icing etc.)

Please see our Mountain Safety page for all information and guidelines.

Found in the main lodge

Items are kept for 14 days and then discarded for public health and safety

You may not ski/ride/walk on a designated ski run at Mount Sima while carrying a child on your person, in a backpack, in a carrier or in a toboggan/sled of any kind.

 

Small children and babies in backpacks and carriers are not allowed on the chairlift, bunny hill handle tow or designated ski runs.

 

All children riding the chairlift and skiing/riding on a designated ski run must be wearing skis or a snowboard and must be capable of making their way down the mountain under their own power. Children may be skiing between their parents’ skis or on a leash but skis/boards must be on the snow.

 

Children in backpacks and carriers and in sleds are welcome on the mountain in the base area. Childcare providers are reminded that there are always risks associated with skiers/riders coming into the base area from the bunny hill and other designated runs and care should be taken to remain within the slow/low traffic area.

 

At no time shall a child be towed behind another skier/rider in a toboggan or sled on a designated ski run. 

 

Exceptions: During Wednesday’s Uphill Nights, the child may be carried up the designated uphill track on the “lookers” right of Haileys in a backpack, only if they have boots/skis/boards to make their way down the mountain under their own power. 

Children may be on leashes and harnesses on designated ski runs but may not be on a leash in terrain parks. At Mount Sima, this includes the banked slalom on Pokeys, Pokey Park, Upper and Lower Park (Coyote), Border Cross, the Base Park, and Big Air. Accompanying adults are reminded that green runs are the most sensible place to teach children on leashes to ski. Blue and Black Diamond runs tend to attract faster and more aggressive skiers, increasing the chances of a collision.  

 

Prior to getting on the chairlift the leashes shall be unclipped or safely tucked away so that there is no danger of them being caught on the chairlift during loading or unloading. 

All uphill users at Mount Sima must have a season pass or a day pass. Canada West pass holders must pick up their day ticket. 

 

Skiers/riders may ski or walk up the ski hill on the designated uphill track only. This track follows  “lookers” right of Haileys. 

 

Open runs for uphill nights include Haileys and may include Pokeys (but not terrain features on Pokeys) later in the season. All other runs are closed. Closed runs may pose a risk to skiers/riders due to grooming activities or ungroomed conditions and other hazards. 

 

A child may be carried up the mountain in a backpack on the designated uphill track on the “lookers” right of Haileys, only if they have boots/skis/boards to make their way down the mountain under their own power. At no time shall a child be carried down the mountain or towed behind another skier/rider in a toboggan or sled either uphill or downhill on a designated ski run. 

 

Dogs are NOT permitted on the mountain at any time including Uphill Nights. 

 

All uphill users, including children on leashes, must have a headlight or other lighting device and must have it turned on when skiing/riding/walking in the dark. Uphill users are encouraged to have some form of reflective clothing or item on them as well. 

 

On Uphill Nights, the hill closes at 8 pm. This means uphill users should be off the mountain by this time and should start getting ready to go down the mountain about 10 to 15 minutes prior to closing. This may mean stopping part way up the mountain to transition to downhill mode in order to be off the mountain by 8 pm.

Help us create a safer and more inclusive Yukon for 2SLGBTQIA+ people! 

We at Mount Sima we encourage individuals who identify themselves as members of the 2SLGBTQIA+ community, including but not limited to: Black, Indigenous, & People of Colour, women, Two Spirit / Indigiqueer people, Trans/Non-binary people, people whose first language is not English, and people with disabilities to participate in employment and recreation and fun at our organization and within our community. 

Download our document Mount Sima Wildlife Policy (PDF).

Clean air at Mt Sima

For the enjoyment of everyone visiting and supporting Mt Sima, smoking of any kind (tobacco, cannabis, e-cigarettes and vaporizers) is prohibited in the following areas at Mt Sima. Thank you for your cooperation and your consideration of others.

  • Riding the chairlift or handle tow
  • Lift lines
  • Ski runs
  • Bike trails
  • Base area
  • Lounge deck
  • Chairlift offload area

Tobacco products ONLY are permitted at designated smokers’ areas at the base. There is currently no area at SIMA where cannabis may be smoked.

Airspace

  • The area around the park below 700 AGL is class G airspace and open to all
  • Above 700 AGL is class E airspace and pilots require HGAR & Air-band Radio
  • Small aircraft, helicopters and float planes arriving/departing CYXY and Schwatka Lake
    often overfly the airspace around Mt Sima

Communications

It is MANDATORY to contact the airport control tower/FSS prior to launching and when finished.

  • Whitehorse Tower: 867-667-8426
  • Airband Frequency: 118.3
  • Local Search and Rescue can be reached by calling 911.
  • On hill emergency can be reported to Guest Services: 867-668-4557 ext 221

Launch and Landing sites and No Fly Zones
Launch and Landing sites

  • Designated takeoff and landing sites are established by Fly Yukon Paragliding and must
    be adhered to unless in the case of an emergency. Visit www.flyyukon.com for details.
  • Pilots must land in the designated landing zone in clearing south of parking lot if landing at Sima.

Rescue

All pilots will have self rescue kit and plan for self rescue prior to launch. You are using the facilities at your own risk. Mt. SIma Alpine Adventure Park assumes no responsibility. Mt Sima Patrol will only assist inside ski area boundaries.

Pilots

  • All pilots must be listed on HPAC.ca as having current liability insurance.
  • Tandem pilots mist have proof of Tandem endorsement.
  • Unrated or student pilots must be under the direct supervision of an HPAC Instructor.

Rules of flying at the Park

  1. Pilots must sign Sima Paraglider Policy at the Ticket Window. READ, UNDERSTAND, AND INITIAL NO FLY ZONES.
  2. Pilots must have Self-Rescue plan and equipment.
  3. Must have a valid lift ticket.
  4. Day Tickets will be issued when weather permits. This includes a full visual from Top Chair to Mt. Sima Lodge with winds not excess of 25 km/hr.
  5. No speed flying allowed at any time.
  6. Summer access will be via quad lift only during operating days.
  7. Access will be permitted from lift opening to 30 minutes prior to shutdown. Pilots equipped with skis will be permitted access no less than 20 minutes prior to shutdown.
  8. Pilots unable to launch must download on the chair at shutdown or descend on skis no less than 10 minutes after shutdown.

Anyone found accessing the site without registration and waiver documentation completed; or not complying with the above rules will be prohibited from flying at Mt Sima and reported to HPAC.

Mt Sima strictly prohibits the operation or use of aerial drones, remotely piloted aircraft systems, model aircrafts, and remote control aircrafts to be flown over our ski runs, chalet, and parking areas by the general public.  This prohibition includes drones filming or videotaping, as well as any drone used by media or journalists operating above Sima property unless permitted by written consent from Sima management.  This prohibition on drone use extends to any drone launched or operated from the ski area property, as well as drones launched from private property outside of the ski area boundaries.

Any authorized operation of aerial drones may be governed by Transport Canada, the Aeronautics Act, the Canadian Aviation Regulations, local law enforcement, as well as those policies separately establishment by the ski area, which may include certification, training, insurance coverage, indemnification requirements, and waivers or release of liability.

Any violation of this policy may involve suspension of your guest privileges at Mt Sima, or season pass, as well as confiscation of any equipment, and may subject violators to any damage including but not limited to, damages for violations of privacy and/or physical or personal injuries, or regulatory fines and legal fees.

We do not accept any responsibility for lost items. As a user courtesy, Mt. SIMA attempts to safeguard all items we find on the property.  We hold items for 30 days. At the end of 30 days items will be disposed of. Any loose Credit/Debit or ID cards are kept for 24hrs before being destroyed. Passports will be kept for one week.

SIMA’s policy on snowbikes/snowscooters is as follows:

  • These devices are permitted contingent on the following criteria:
    • Must have tether/leash or other ‘positive retention device’ that means it cannot be detached from user accidentally. Leashes to be used at all times.
    • Must have metal edges.

If you have a concern about a particular device, please bring it to the attention of the Operations or General Manager.

Mount Sima ski resort recognizes that these are uncertain times for our guests due to the Covid- 19 pandemic. Thus we have made adjustments to our deposit policy.
Deposits to confirm preseason training will be 15% of your total quote.
Deposits will be accepted from July 15th to October 1st.

Cancellation policy

  • If the preseason program is cancelled anytime before October 1st, 2020, Mount Sima will provide a full refund of your deposit.
  • If the preseason program is cancelled anytime between October 1st and October 15th, 2020, Mount Sima will refund 50% of your deposit.
  • If the preseason program is cancelled anytime after October 15th, 2020, Mount Sima will not be able to provide a refund due to costs associated with preparation of the ski hill.
  • All bookings must be submitted a minimum of 30 days ahead of the scheduled event
  • All bookings and Regular season Event forms must be submitted to our Guest Services manager (guestservices@mountsima.com)
  • Any preseason/postseason bookings to be submitted to the Preseason coordinator (preseason@mountsima.com)
    • Preseason/Postseason is defined as the period before and after the mountain opens to the general public.
  • Minimum 2 hours of sled laps per machine
  • Maximum of 2 athletes may be towed behind the machine at any given time
  • Mt. Sima will require Ski Patrol to be on site ($30 per hour per patrol)

Pandemic Specific Policies 

  • Athletes and coaches from out of territory must provide their own first responder
  • No athletes may sit on the back of the sled 
  • All athletes and staff being towed behind the machine are to utilize facemasks
  • All athletes and staff must maintain social distance (6 ft) and wear facemasks when not jumping